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This is a binding contract between you and Invisible Thread, LLC (“Invisible Thread”). Please make sure you read it. We’ve tried to make it as clear as possible, but we welcome your feedback hi@invisiblethread.com if you have suggestions or questions.
We use some shorthand to make these terms easier to read. When we say “we,” we mean Invisible Thread. When we say “you” or “your”, we mean you, the user. When we say “site,” we mean https://invisiblethread.com. When we say “terms,” we mean the terms in this Privacy Policy. When we say “personal information” we mean information from you that identifies, references, or could reasonably be linked, with you or your device (personal information does not include publicly available information from government records or deidentified or aggregate consumer information). When we say “CCPA” we mean the California Consumer Privacy Act and when we say “GDPR” we mean the General Data Protection Regulation.
Please read these terms before using the site. If you do not agree to these terms, you may not use the site.
If we make material changes to these terms, then we’ll let you know via the site (check out the change log at the end of this policy). Your continued use of the site after any change to the site constitutes your acceptance of those changes.
Unfortunately, transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of any information you transmit via our site. We are not responsible for circumvention of any privacy settings or security measures on the site.
When you use our site, we may collect personal information from you. In the past 12 months this is the kind of personal information we collected:
Names, IP addresses, email addresses, and phone numbers.
Browsing history, search history, information on your interactions with the site.
We obtain (or our site obtains) personal information from you in two ways:
Directly from you – for example when you provide your name or email address.
Indirectly from you – for example, from observing your actions on our site. We use session and login cookies to keep track of when a person is logged in and to determine the content users view. We will also capture login timestamps, and usage statistics, as well as IP addresses.
We may use or disclose the personal information we collect for the following purposes:
To fulfill the reason you provided the information. For example, if you share your name and contact information to ask a question about our services, we will use that information to respond to the inquiry. If you provide your personal information to purchase our services, we will use that information to prepare an invoice.
To provide support, personalize, and develop our site and services.
To provide you with support and respond to your inquiries.
To help maintain the safety, security, and integrity of our site, services, and business.
For testing, research, analysis, and services development.
To respond to law enforcement requests and as required by law, court order, or governmental regulations.
As described when collecting your personal information and as permitted under the CCPA, GDPR or other applicable law.
We will not collect additional personal information or use the personal information we collected for other purposes without letting you know. If we disclose your personal information to comply with the law, we will inform you (at the email address you provide) as soon as practicable, provided that it is lawful for us to do so. If we are involved in a merger, acquisition or asset sale, your account information may be transferred to the buyer. You will receive notice of the transfer.
We aggregate user information and perform statistical analyses of the collective behavior of visitors to measure overall demographics, and to analyze how to improve our services. This aggregate information does not contain personal information other than IP addresses.
In the preceding 12 months, we disclosed the following types of personal information for a business purpose:
“We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.”
In the preceding 12 months, we have not sold any personal information we collected from our users.
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and how to exercise them.
You have the right to request that we tell you about our collection and use of your personal information over the past 12 months. If you ask, we will tell you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties we share that personal information with.
The specific pieces of personal information we collected about you.
You have the right to request that we delete the personal information we collected from you, subject to certain exceptions. If you ask, we will delete (and direct our service providers to delete) your personal information from our records unless an exception applies. We may deny your deletion request if it is necessary for us to retain the personal information to:
Complete a transaction, provide the services you requested, or otherwise perform the services.
Detect security incidents or protect and prosecute against malicious, deceptive, fraudulent or illegal activity.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.)
Comply with a legal obligation.
To exercise your rights, please submit a request to our email: hi@invisiblethread.com. The request must:
Provide sufficient information so we can verify you are the person we collected personal information on.
Describe your request so we can understand and respond to it.
We cannot respond to your request if we cannot verify your identity.
We will respond to requests within 45 calendar days of receipt. We will deliver our written response to you by mail or electronically, at your option. Our response will address the 12 months prior. If applicable, we will provide the reason why we cannot comply with your request. We do not charge a fee to respond to a request unless it is excessive, repetitive, or unfounded. If a fee is warranted, we will let you know the fee before processing your request.
We will not discriminate against you for exercising any of your California Privacy rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services.
Provide you with a different level or quality of goods or services.
Suggest that you may receive a different price or level of quality for goods or services.
California Civil Code Section §1798.83 permits users of the site or services who are California residents to request certain information regarding Invisible Thread’s disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to hi@invisiblethread.com with “Request for California Privacy Information” in the subject line and in the body of your message. We will provide the requested information to you in your email address in response.
Your personal information may be stored and processed in any country where we have facilities or where we engage third party service providers. By using the services, you agree to the transfer of information to countries outside your country of residence. Those countries may have different data protection rules. While such information is outside of the United States, it is subject to the disclosure laws of those countries. We comply with GDPR requirements and provide protection for transferring personal information from the EU/EEA to another country.
Under the GDPR, you may be entitled to additional rights, including the right to: (i) withdraw consent for processing personal information; (ii) access your personal information; (iii) object to unlawful data processing; (iv) erasure of personal information about you; (v) demand that we restrict processing of your personal information, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or believe your personal information is inaccurate; (vi) data portability of personal information; (vii) object to decisions taken by automated means; and (viii) lodge a complaint with data protection authorities. If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection.
The site is not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are under the age of 16 do not use or provide any information on this site. If we learn we collected personal information from someone under the age of 16 without verification of parental consent, we will delete that information.
A cookie is a file containing small amounts of information that is downloaded to an internet enabled device like your computer, smartphone, or tablet when you visit a website. The cookies we use make the site easier to use, deliver a personalized experience for you, and help us understand what information and advertising is most useful to our users. Cookies also help speed up your future activities and experiences on the site. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the site.
Pages of our site may contain small electronic files known as web beacons, also referred to as clear gifs, pixel tags, and single-pixel gifs, that allow us to count visits to our site or opened an email. Web beacons also help us gather other site statistics (for example, recording the popularity of certain site content and verifying system and server integrity).
To ask any questions about this policy and our privacy practices contact us at hi@invisiblethread.com or 4110 SE Hawthorne Blvd #413, Portland, OR 97214.
Effective Date: February 1, 2023
Last Reviewed: April 13, 2023